1. Free trial
New customers may start a 14-day free trial. A valid payment method is required to begin the trial, but no charge is taken during the trial period. Unless the customer cancels before the trial ends, the selected plan begins automatically when the trial ends and the first charge is taken on that date. The trial length, included features, and end date are shown before registration, and the customer may cancel at any time before the trial ends to avoid being charged.
2. Cancelling a subscription
- You may cancel future renewals through the billing settings made available in your account or by emailing billing@emperor.market.
- Cancellation stops the next automatic renewal. Access normally continues until the end of the period already paid for.
- To avoid a renewal charge, cancellation must be completed before the renewal date shown in your account or invoice.
3. Refund eligibility
- First monthly payment: a full refund may be requested within 14 calendar days of the first monthly payment.
- First annual payment (where annual billing has been arranged): a full refund may be requested within 14 calendar days of the first annual payment.
- Renewal payments: a renewal refund may be requested within 7 calendar days of the renewal date where the service has not been materially used during the new billing period.
- Duplicate or incorrect charges: verified duplicate or processing-error charges will be corrected or refunded.
4. Items normally not refundable
- Periods already materially used outside the refund windows above.
- Custom, enterprise, onboarding, or separately scoped work governed by a signed order form.
- Charges associated with fraud, misuse, or a material breach of the Terms or Acceptable Use Policy.
5. How to request a refund
Email billing@emperor.market from the account email and include the business name, invoice number, payment date, and reason for the request. We aim to acknowledge requests within 2 business days and complete eligible requests within 10 business days.
6. Refund processing time
Approved refunds are returned to the original payment method. Banks and card issuers may require an additional 5–10 business days to display the credit.
7. Mandatory rights
Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer-protection law.