1. Data controller
The data controller is EHSAN SHAHBAKHTI FOR MARKETING AND PR CO. L.L.C S.O.C, Trade Licence No. 1550127, with its business address at Office 903-03, Naif, Deira, Dubai, United Arab Emirates. Privacy enquiries: privacy@emperor.market.
2. Information we collect
- Account information: name, business name, work email, contact details, login credentials, and account preferences.
- Customer content: business notes, documents, marketing information, campaign metrics, instructions, and other content you choose to submit or connect.
- Billing information: selected plan, invoice details, billing address, payment status, and transaction references. Full card details are entered directly into the payment provider’s secure environment and are not stored by us.
- Technical and usage information: device, browser, IP address, security logs, feature usage, and diagnostic information.
- Communications: support, sales, billing, and compliance enquiries.
3. How we use information
- To create and administer accounts and provide the contracted service.
- To generate requested analyses, reports, summaries, and action plans.
- To process payments, issue invoices, and manage subscriptions.
- To secure the service, prevent fraud and misuse, and meet legal or payment-partner obligations.
- To provide support and communicate service updates.
- To improve service reliability and usability using proportionate analytics.
- To send optional marketing communications where permitted; recipients can unsubscribe at any time.
4. AI processing
Customer content may be processed by AI and cloud service providers solely to deliver requested service functions, maintain security, provide support, and comply with law. We do not sell customer content or personal information, and your customer data is not used to train AI models for any other customer or third party.
5. Service providers and international transfers
We may use contracted providers for cloud hosting, AI processing, payment processing, email delivery, security, and analytics. Information may be processed outside your country. Where required, we use contractual and organisational safeguards appropriate to the applicable data-protection law.
A current list of the categories of subprocessors we use — including cloud hosting (Amazon Web Services), AI processing, payment processing, email delivery, and analytics providers — is available on request from privacy@emperor.market, and business customers may request a Data Processing Agreement (DPA) at the same address. Payments are handled by an independent PCI-compliant payment provider; full payment-card numbers are entered directly in the provider’s secure environment and never reach Emperor Market servers.
6. Retention
We retain account and customer content while the account is active. After an account is closed or a data source is disconnected, synced CRM and commerce data is deleted within 30 days, and encrypted backups containing it are removed within 90 days. Billing, tax, and compliance records may be retained for the period required by applicable law. You can request earlier deletion of eligible data at privacy@emperor.market.
7. Your rights
Depending on the law applicable to you, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information. Requests can be sent to privacy@emperor.market. We may need to verify your identity before completing a request.
8. Security
We use reasonable technical and organisational safeguards designed to protect information, including access controls, encrypted transport, logging, and secure service-provider configurations. No online service can guarantee absolute security.
9. Children
The service is intended for business users aged 18 or over and is not directed to children.
10. Changes
Material changes will be communicated through the website, email, or an in-service notice.